Answered By: Bill Friedman
Last Updated: Jun 22, 2018     Views: 371

Sometimes, browsers such as Firefox and Internet Explorer, or even internet service providers (like HughesNet, WildBlue, and other satellite internet providers), can hold onto website information, causing problems accessing Scout.

This is often due to extra features enabled in your internet provider's setup that are intended to boost speeds, e.g., the "Turbo Page" feature in Hughes Network or the "Optimizer" feature in WildBlue. If you experience problems accessing the libraries' resources via a satellite provider, you might want to try temporarily turning these features off and/or contacting your satellite provider for assistance.

Issues accessing Scout can also result from the use of filtering/monitoring software or from an unconventional firewall setup. If these apply to you, try adding an exception for ua.edu and ebscohost.com in that software (sometimes called whitelisting). Doing so can often restore access. 

We’ve also found that the following procedures can restore users’ access to Scout.

Cache Clearing
To clear cache in Firefox:
In the menu bar, click “History”. Then, select “Clear All History”. Make sure “Everything” is selected by the “Time range to clear:” dropdown menu. Make sure the following check boxes are marked: “Browsing & Download History”, “Cookies”, “Cache”, and “Offline Website Data”. Click “Clear Now”. This may take a while.
To clear cache in Chrome:
Click the settings bar that the far right next to the address bar (it’s three horizontal lines). A menu will appear. Click “History”. Now click “Clear Browsing Data”. Make sure the dropdown menu is on “the beginning of time”. The following check boxes must be marked: “Clear Browsing History”, “Delete cookies and other site and plug-in data”, and “Empty the cache”. This may take a while.
To clear cache in Internet Explorer:
In the menu bar, click “Tools”. Then select “Delete Browsing History”. Make sure the following checkboxes are marked: “Temporary Internet files”, “Cookies”, “ActiveX Filtering and Tracking Protection data”. Keeping “Preserve Favorites website data” is not recommended. Once done, click “Delete”. This may take a while.
To clear cache in Safari:
Click the gear next to the address bar. A menu will appear. Click “Reset Safari”. Make sure the following checkboxes are marked: “Clear history” and “Remove all website data”. When done, click “Reset”.

Private Browsing
If the above doesn’t work, try private browsing.
To enable private browsing in Firefox:
Click the settings bar to the far right next to the address bar (it’s three horizontal lines). A new window with a mask will pop up and say “You're browsing privately.” Go here
To enable private browsing in Chrome:
Click the settings bar that the far right next to the address bar (it’s three horizontal lines). Select “New Incognito Window” (same thing, different name). A new window will open and have a person in a hat appear in the top left. Go to www.lib.ua.edu/scout.
To enable private browsing in Internet Explorer:
Click the gear in the top-right menu bar. Then, select “InPrivate Browsing”. A new window will pop up, stating, “InPrivate is turned on.” Go to here
To enable private browsing in Safari:
Click the gear in the top right of the window. Then, select “Safety” and "InPrivate Browsing". 
If you have questions about other browsers or neither of these options work, please contact us at 205-348-6047.

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