This message can mean a couple of things. Either the Interlibrary Loan Department was unable to verify your registration (active affiliation with the University) or your online registration form wasn't completed correctly.
If you're a currently registered student, faculty, or staff member, you can try resubmitting the registration form. If you need help registering or believe there's been an error, please contact the ILL department; you can reach them at 205-348-4018 or email us at illstaff@ua.edu